Your Strategic Outsourcing Partner in Asia-Pacific
Growing organisations face a difficult tension: the more complex operations become, the harder it is to stay focused on what actually drives the business. PERSOL takes operational ownership of the functions you hand us, backed by 27 years of continuous BPO delivery, ISO and DPTM-certified quality frameworks, and over 2,000 employees managed annually.
Effective outsourcing is built on trust, and trust is built on consistent delivery. PERSOL’s outsourcing solutions span Customer Experience, Corporate Services, and Technical functions, each designed around what your operation actually needs rather than a packaged service tier.
With 80+ offices across 13 APAC markets and deep familiarity with statutory contributions and local employment law in every market we operate in, we support clients with both single-market and regional outsourcing requirements to a consistent standard.
Three Service Pillars, Built to Work Together
Solutions shaped around your operation, not a fixed service catalogue.
Customer Experience
End-to-end customer service management, omnichannel contact centre operations, and professional front-of-house services. We provide the workforce, the governance frameworks, and the quality assurance to deliver a consistent experience across every touchpoint.
What we manage: customer service operations, omnichannel delivery, contact centre support, front desk and lobby management, queue and appointment systems, CX enhancement programmes.
Corporate Services
Shared services functions are essential but resource-intensive. PERSOL manages HR advisory and payroll, integrated talent acquisition, shared service administration, finance operations, and training and consultancy, so you retain capability without carrying the overhead.
What we manage: end-to-end payroll, workforce recruitment and talent solutions, finance and accounting operations, shared administrative functions, mailroom and facilities, leadership development, outplacement support.
Technical Solutions
Technology environments need to stay stable and evolve simultaneously. We provide managed technical teams and structured service governance across infrastructure, engineering, and data.
What we manage: 24/7 infrastructure monitoring, cloud services, IT helpdesk, engineering and production support, custom application development, ERP/CRM deployment, data visualisation, AI automation, testing and QA.
How We Engage
We start every engagement by understanding your operations, your goals, and the constraints you are working within. We do not propose a model until we understand the business.
From scoping and solution design through transition management and ongoing performance reviews, every engagement is built around your outcomes, not our service catalogue. Long-term partnership is the goal from day one.
Certified Excellence, Regional Scale
Independently verified delivery standards, applied consistently across the region.
27+ Years of BPO Delivery
PERSOL has been delivering outsourcing solutions continuously since the mid-1990s. That experience is reflected in our processes, our people’s capability, and our ability to manage operationally complex environments without disruption to your business.
ISO and DPTM-Certified Quality Standards
Our operations are certified under ISO and DPTM frameworks, which means the way we manage data, govern service delivery, and protect operational standards has been independently verified. Particularly relevant for clients in regulated industries.
Over 2,000 Employees Managed Annually
We manage large, diverse workforces across multiple industries and service environments. Our employee care and retention programmes produce above-average workforce stability, which translates directly to service continuity for your operation.
Multi-Tiered APAC Delivery
80+ offices across 13 markets give us onshore, nearshore, and offshore delivery options. For clients with cross-border operations, we provide consistent service standards with local compliance and in-country expertise in every market.
Technology Is Built In, Not Bolted On
Process enhancement, AI integration, and modern infrastructure management are part of how we deliver, not premium add-ons. Our technical capability supports both the functions we manage and the continuous improvement of service performance over time.
Outsourcing FAQs
Frequently asked questions
PERSOL manages three broad categories: Customer Experience (including contact centres, front-of-house, and omnichannel service delivery), Corporate Services (including payroll, HR administration, finance operations, and facilities), and Technical Solutions (including IT infrastructure, software development, ERP/CRM implementation, and AI/data services). Engagements can cover a single function or span multiple service pillars.
Our operations are underpinned by ISO and DPTM certification, which means our quality management processes, data handling standards, and service governance frameworks have been independently verified. We also hold regular structured performance reviews with clients and track agreed KPIs throughout the engagement, not just at renewal.
Transition timelines vary depending on the complexity and scale of the function being outsourced. We manage every transition carefully, working alongside your team to ensure service continuity, knowledge transfer, and a smooth handover. We do it at the pace that protects your operation, not to accelerate billing.
No. With 80+ offices across 13 APAC markets, PERSOL can support outsourcing delivery across multiple countries. For clients with regional or cross-border operations, we provide consistent service standards with local compliance and in-country expertise in each market. Onshore, nearshore, and offshore delivery models are all available.
Yes. Scalability is a core design principle of our outsourcing engagements. We build capacity planning and scaling mechanisms into the service model from the start, so you are not locked into a fixed headcount when your operational requirements change.
When you outsource a function to PERSOL, we take ownership of outcomes, not just headcount. That includes workforce management, compliance, quality assurance, process governance, and performance reporting. You gain operational capability without carrying the management overhead, employment liability, or infrastructure investment that in-house delivery requires.
Yes. Technology integration is built into our delivery model, not offered as an add-on. This includes AI and automation for process enhancement, data analytics for service performance, and modern IT infrastructure management. We also offer standalone Technical Solutions for clients who need managed IT and engineering support.
Ready to Focus on What Your Business Does Best?
Whether you are reviewing your current outsourcing arrangements, planning to hand off a function that is consuming too much internal bandwidth, or expanding into a new market and need operational support from day one, let us start with a conversation.
